All Ruff Enough’s Products Are Shipped Directly From the USA.
As soon as you place your order, we will process and mail your dog toys within 48 hours. Most deliveries will reach their destination between five to eight days for the mainland United States, and we ask that you allow extra time for international shipping.
Once your order has shipped we will email you a tracking number so you can track your package via the carrier website. International deliveries will be priced according to current USPS, UPS, or FedEx rates, based on the weight of your package. Please note that once Ruff Enough has shipped your order, it is the carrier’s responsibility to deliver your dog toys safely.
30-day Return Policy
If you are not satisfied with your order, you have 30 days to request a refund from the date you received your package. To be eligible, it must be in the same condition that it was shipped to you, unworn and unused, and in its original packaging. We ask that you also provide a receipt and proof of purchase. To request a return, email us at email@example.com, and we will work out a solution together.
Contact us immediately upon retrieval of your package if anything is damaged or defective or if you received the wrong item. Unfortunately, we cannot accept returns on items past the 30 days or any sale items or gift cards.
Once we’ve received your return, we will notify you. If approved, we will automatically refund your purchase on the original payment method, but please remember it may take a few business days for your bank to process the returned payment.
All Ruff Dawg Toys Have a Lifetime Replacement Guarantee.
If you need a replacement for your Ruff Dawg Ball, Dawg-Nut, Big Dawg, or Dawg-Buster, send the toy along with your name, mailing address, and email address inside the package to:
Attn: Ruff Dawg Guarantee
17 Coppage Dr.
Worcester, MA 01603
You should receive your Ruff Dawg tough toy replacement within three-four weeks. Happy playing!