Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org . If you are returning because the item is no longer wanted or you ordered the wrong size than you the customer are responsible for return shipping cost. If item arrives damaged we will pay return shipping cost and provide you with a shipping label. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like items that are older than thirty days from receipt of goods or items that are not in original packaging.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will accept non used items in original condition with tag still in place. Money will be returned once item is back in inventory at Ruff Enough. Exchanges are accepted from 30 days from time of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All Toys other than Ruff Dawg are backed by a 30 day replacement guarantee. If your pup damages their toy within 30 days of purchase please send it back to us at :
34 Veronica Lane
We will get a replacement or tougher toy out to you ASAP !
The Ruff Dawg Toys have a lifetime replacement guarantee. If you need to get a replacement please :
- Send the damaged Ball, Dawg-Nut, Big Dawg or Dawg-Buster toy along with your name, mailing address, and email address inside the package to:
Attn: Ruff Dawg Guarantee
17 Coppage Dr.
Worcester, MA 01603
- Check the mail. You should expect your toy replacement to arrive in approximately 3-4 weeks. Resume Play !
You can always contact us for any return question at email@example.com.
34 Veronica Lane